[Resolved] HP India — Product not received, payment done

Vaibhav Vardhan

from Gurgaon, Haryana

Address:	New Delhi, Delhi, 110085
Website:	www.hpshopping.in

Order No: 826203
Purchased a care pack through this website : 'www.hpshopping.in', which claims to be HP's authorized online re-seller.
Contacted their customer service before purchase which assured me that the serial number for my purchase would be sent within 24 hours, but after the purchase things reverted and I never received the serial number, nor any mail apart from the one confirming my order.
When contacted HP, they didn't take responsibility for this sale online, and diverted the call to the shopping department, and the same loop again. No department/ company, neither Savex Tech, nor HP is taking the responsibility to add the care pack.
Sent over 6 mails both to Savex and HP, and over 10 calls.
Request to take the required action.

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Mar 5, 2017

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2017

HP India Customer Care's response Hi, I am sorry about the inconvenience you are facing. Can you please email your contact number, previous case number (if any) and serial number of the product to hpsupport.[protected]@hp.com so that we can reach out to assist you directly? Thanks.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help. Thank you for your support.