HP India — Product under extended warranty but denied battery replacement

I had purchased HP Pavillion x360-14-cd0056tx in the year 2018 and purchased carepack also. I was mentioned at that time that carepack covered all hardware and software issues except accidental damage. From past few months I am getting a notification of battery failure before start of windows and the backup lasts max for 45 mins. I raised a complaint today and they say That even though your site says that the machine is covered under warranty, battery replacement is chargeable. I am very disappointed by this as I am using HP laptops since 2010 and never faced such issues before where executives are denying replacement under warranty. Please find attached screenshot from HP site which states that battery issues are covered under carepack