HP India — product under warranty

My laptop is in under warranty. I got issue in display for this i registered complaint
Complaint register process you can't go service center. I need to click photo and upload this. They judge from you photo lols
After 5 days. I got mail this typically happens when a sharp object or edge forcefully contacts the display screen. But in my laptop don't have even single scratch. I told them please check this laptop if you found single scratch i will pay full amount. No one visit laptop and told me this is external damage.

My question is this my laptop don't have single scratch how they told me physical damage. They don't want to repair my laptop. My laptop warranty will expire in next month they just waiting for a month.

This is my worst experience in hp laptop