Purchased NEW HP gaming laptop from HP's registered dealer worth 67, 500 rs . I Have been facing hardware and software issues . I'm unable to use a laptop as it heats so much that it cannot be touched your skin hurts literally if touched mistakenly. . It hangs now and then, irritating pop ups get displayed, my data got deleted, it restarts automatically and the fan makes so much noise while spinning. And the main problem is it heats. The laptop heats so much that I get afraid that it doesn't burst out so I have to keep it aside. I called Hp customer care for more than 50 times and even dropped multiple mails. I got no valid response and kept my call always on hold . Simply kept telling me that we've raised a complaint and the technician will come and replace the defective part(fans). As I mentioned I've purchased brand new laptop and not used one then why should i allow the parts to get repaired or replaced. Also the product is in warranty .And after diagnosis and troubleshooting by the hp customer care department it didn't get solved and so the HP advisor himself advised me not to use the laptop. I hve not been able to use the product smoothly for a single day .. My projects are on hold as the laptop is not usable and payments of the same are on hold. I invested my 8 months salary in this product . I trusted hp and bought such a costly laptop as it has 2 fans. This attracted me most to purchase it and now the main feature has turned out to be a major issue. This was my hard earned money and this is what I'm supposed to get from Hp? My money is now blocked and that too in a product that's of no use to me. What about the opportunity cost of that amount? About the loss? About inconvenience?
So my point is they (without asking me being the customer ) arranged another fan and arranged a technician's visit to remove the current fan and place another one. I'm not gonna agree and allow this . As i Haven't purchased a used or second hand product. I bought new so why to go for a replacement? Or repair?It seems Hp doesn't run and trials on product before delivering .1) And if they did then they might have found the defect and then too delivered it.2) And if they didn't find it then how can they expect customer to find the defect in a period of such small duration of 14 days? I'm so frustrated as I want full refund and they aren't helping me with it .
I'm so tired and done mentally with HP's after sale service as I'm now done calling them so so so many times and pleading them to consider my issue and pass my full refund
All i think is it's a scam and harassment by HP .
I want to get my full refund.
Looking for a satisfactory response and help from your side
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