HP India — regarding harassment by hp customer care and fabricating facts by service centre

Address:

Rewari, Haryana, 123401

Hello sir/madam,

I neeraj aggarwal, brought a hp laptop on 23rd october 2014. It has extended warranty of 3yrs and accidental warranty. The product serial number is cnd4348fpx. I have availed the accidental damage from the company thrice in first 1 and half year and at the same time i confirmed the customer care executive that how much accidental warranty i have, he said 3 complete years.

From the last 3-4 months, i had some issues with my laptops like microsd port not working, usb port not working, dvd drive not working. Otherwise my laptop was running perfectly alright.

I had finally lodged a complaint on 19th september 2017 to hp customer service after a serial of attempts for 1 month. After that the service executive came onsite on 6th october 2017. He assessed that there is issue with the mother board and need to be changed. Then while checking other things he found an irrelevant thing that the plastic covering of audio port is half missing. He said better to take opportunities of adp rather a normal warranty. After assembling the laptop there were some shaking and linings in the screens. I asked how it happened he checked it many times but failed to fix it.. Finally he changed the primary slot of ram to secondary slot and when i asked what happened with primary slot he said not to worry there is some dust it wil be alright after complete service.

Then i was waiting for 2-3 days for there reply when they said your laptop is not under adp scheme

When i had word with the supervisor of hp mr. Manish and mr. Sandeep,
They assured me that they wil have to fix the laptop within a day and also asked a favour from me to give laptop to the service centre and they wil give it within a day. I gave the laptop there, they did the formalities and asked me to leave.
When i left after an hour they called me to come again to fill the adp form. I had to travel for 1 hours to reach the service centre again. I said i dnt know how it happened they said write anything. Dont worry you will get it. I wrote some story in that. And after 2 days they said its not under adp scheme.

After that again on 23rd october i lodged complaint in hp customer care and told everything. They said sir they have done definitely wrong to you and you wil definitely get the laptop repaired and appointed an executive who came on 25th i guess and asked me to do it again in adp. He said the things will be processed this time for sure.
Then i had word with there service centre manager mr. Mukesh. He also asked me to fill the adp form and to put whatever i like in the cause of accident like fall and etc. He assured me this time i will definitely get the adp. As he said that if my normal warranty is converted into adp then my laptop must have adp otherwise it cannot be converted

I follow his advice again and filled wrong information.

But still again they said adp is not in my laptop.

The hp india, customer care, service centre all are misguiding me. And harrassed me a lot. I have many of the recordings and videos and will share it once required

I want to file a case against them and also to raise for compensation for the mental and physical harrassment they offered.

Your sincerely,
Neeraj aggarwal