HP India — Regarding the diagnosis cause of hanging problem earlier some case numbers :- [protected] (14 April W-app date), [protected] (1 May)

Respected Sir/Mam
Since past few months I am in touch with ur company to resolve hanging problem of laptop which is in warranty period, no doubt ur service is provided but it is on hit n trail process and goes in vain as Instructed to install External RAM, it was done with three RAM time to time but problem is as it is.
So it is needed to diagnose the cause then resolve hanging problem.
It is most important n urgent before warranty lapse.
Hope u will understand how important online work is in this corona period.
Kindly oblige for the best service so that company name n fame may not be effected in other means or some hard steps .
Regards