HP India — replace of battery

Dheeraj Bakshi

from Hyderabad, Telangana

Address:

500010

Hi
I order a baterry for my laptop online from www.hp.com
Order no :[protected]
Complaint no:- cas-71662-k2k5k1
The battery is not compatible with my laptop.
I written a mail to exchange for the battery on 9th november 2017 at
Hpestore.[protected]@hp.com... And called several time,

At last i got late response that according to the policy it cannot be replace or refund which is being tampered.

I got the battery in the form of box packing which was only stapled on the top of the box, so i can say the battery which i got is not sealed one, and even the i didnt tried to fit in my laptop, looking to the size of battery i kept as it is in the box.

Now what should i do with that battery, where there is not customer resolution and customer satisfaction. Hp want to make money only.
I have two hp laptops, one laser printer, one headset of hp, was very brand conscious, but looking into this kind of service i am disappointed.

My work had got affected. I had lost 3500 rs for the battery which i cannot do anything of this battery.

I don't have any other alternate option to do with this battery.

Thanks
Dheeraj

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HP India customer support has been notified about the posted complaint.

Nov 18, 2017

Updated by Dheeraj Bakshi At last i got the updates that they wont replace or refund the product, so please to all my friends dont ever buy the product from HP, as they are only mean to make the money and cheating the people.

Nov 22, 2017

Updated by Dheeraj Bakshi I had received the updates from HP, and stating as per the HP Policies we cannot refund or replace, Looking into their sent email, first of all their link is not working and they are telling about the policies. what an uncommitted company or people in HP.

please find below the email from HP

On Tue, Nov 14, 2017 at 1:06 PM, HP India Online Store <hpestore.[protected]@hp.com> wrote:
Dear Dheeraj,

Greetings from HP team!

In this regard, we regret to inform you that we will not be able to provide you replacement or refund as you have already opened the product.

As per the HP policies we are not able to refund or exchange the product if the seal of the product is tampered/opened.
We request you to kindly go through the below link of terms and conditions.
http://www.hpshopping.in/shippingpolicies
We appreciate your understanding and patience in this regard.
Kindly accept our apologies for the delayed response.

Nov 22, 2017

Updated by Dheeraj Bakshi Hello

Anyways its very unfair, Money is apart and lost the trust in HP, i wont ever buy the product from HP and it had disappointed.

Soon i will switch all my products to the other brands. Its you people can send the wrong links and do wrong by send late emails to reply and respond, but when the customer missed with wrong model no, there is no execuse for it.

Also i appreciate HP to become non customer oriented to generate good revenue and good sales with non mistakes customer support...

All the Best Team!!

Thank You

Nov 26, 2017

Updated by Dheeraj Bakshi HP has cheated me for the box packing, i haven got the sealed pack where it was only the box pack that too with the stapled on the top...i order the other battery from other club laptop, it had excellent package with non tampered and with 1 year warranty... and in less rate..HP is duping people, some should take serious action on HP...