[Resolved] HP India — replacement laptop battery not available

sumitmookerjee

from Delhi, Delhi

Address:

110070

Internal battery of my pavilion 15-au620tx needs to be replaced. For the last six months, all service centres in delhi (Nehru place, okhla, rajouri garden) insist they do not have a stock of the spare battery, and do not know if they will ever get it. Do i need to trash a two year old working laptop because hp does not stock batteries? Battery maufacturer code seems to be[protected]. Please help.

Serial number of laptop: 5cd7253bq3

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Aug 1, 2019

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2019

HP India Customer Care's response Hello Sumit,

Thanks for getting in touch.

Sorry to hear that and appreciate you bringing this to my attention.

Kindly email ([protected]@hp.com) your contact number, email address and HP unit serial number along with the review link.

Help link to find the serial number: https://support.hp.com/us-en/document/c04559742

I'll get the issue fixed asap.

NOTE : Considering security reasons and the protection of your information, it is recommended that you remove the serial number from this post.

Regards,
Smitha
HP Social Media Support