HP India — Replacement of laptop

Address:

Flat #01, Fressia apt, Opp Old Police Station, Ambernath West

Since 16th June my HP laptop is dead. The laptop is new laptop. the technician visited on 17th June and told mother board needs to be replaced. since then the laptop is not repaired or replaced and even my money is not refunded. The customer service just say it is escalated and you will recive call. I haven't received any call till date. also they are not refunding my money so that I can buy new laptop. sending faulty pieces and than harassing customer without any service. Every day am calling but nothing done till date. They have failed to their terms and conditions of customer service and now they are not refunding my money