HP India — same error and three case i'd for same problem

Received new case id :- [protected]. This is third time i am getting case i'd
(Earlier case i'd [protected] and [protected]) and many no of chat i'd for the same problem. Laptop is under warranty

My laptop is not turning on/auto turn off if it starts occasionally which i keep on complaining since 1st week of june. After two month i am back to same position

Just wastage of time and you are interested in closing the case i'd. Repair are not trust worthy. Even though you reported motherboard replacement (After two fail attempt) i am having serious doubt whether u replaced new? (As per my close technician it was not replaced)

Once you repair done at your end you always insist to install windows update/bios update which i did as per your advise but problem reoccurs.

I also replaced power cable as per your advise.in addition ac adaptor also changed. Still same problem

No improvement for last 60 days even after you kept laptop for 14 days to repair and not trust worthy for repair once again.

I want to solve problem as a whole problem and doesnt want to repair part by part and fixing one issue at one time

So you can repair as a whole and install all update at your end and handover to me once you finish all your end. Don't inform me to do certain job like installation /update system after you repair. This hindernace problem which you are not able to diagnose

My experience says that your service technical person don't have basic things like to ac adaptor during on site visit which is surprise to note.. Also they should have all facility/update while testing on site

In most of the cases either your service center no/whats app no is engaged or long time to respond. Some time you respond more than hour in responding whatsapp. Message while you can't wait more than 5-10min if we are delay in responding. I also want bring your notice that in one of incidence, where your what's app collegue is hesitant to try my laptop by restarting which made me to believe that your college are only interested in closing problem for that moment

If you want my laptop for repair again i want repalcemenf laptop till you repair or send me new laptop.

I wasted my time, patience, money, mental consdition for above since 1st week of june. Frequent visit your service centre/attending technical during their site visit especially corona time i am eligible for the compensation much more than laptop worth. Ie rs 1lakh. However i will claim new laptop as a settlement this issue along with extension of warranty for lost days

Awaiting your fast response and action by today