[Resolved] HP India — Second hand product delivered

KSGA

from Delhi, Delhi

Address:	Hyderabad, Andhra Pradesh, 500035
Website:	HP India Online Store

Dear sir,
I ordered for a hp laserjet 1020 plus printer from hp official store
Transaction id: 718936
Merchant website: www.hpshopping.in
Amount paid: 8400.00
Order date:[protected]:52:16

I received the product on
Received date:[protected]

When i tried to register the product on hp official site, it failed. After brief investigation i realized that my product was already register on 10 feb 2016, the details of which are attached.

I am delivered a second hand product. I demand an immediate replacement with a new product with complete base warranty and support agreement or the reversal of my entire purchase costs.

Note: i tried reaching hp customer care but it is completely non existent. Now i fear what i've got myself into by buying a hp product.

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Jul 2, 2016

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2016

HP India Customer Care's response Hi KSGA, Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you. I have escalated your case and responsible personnel will contact you on priority basis. Thanks! I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support.