HP India — slow response rate : laptop - hp pavilion x360 - 14-ba073tx

Address:

Mumbai City, Maharashtra, 400070

My laptop has been in service for the past 2 months
It is within warranty and following is the sequence of events :
1. Os issue detected - service centre advices to place order for recovery usb
2. Usb arrives but laptop unable to boot from it
3. Service centre advices to reorder a new usb
4. Second usb arrived, laptop still unable to boot
5. Service orders a mother board - (They dont tell me what happened with that)
6. Service centre then orders a touch screen panel (They dont tell me what they have done with that either)

Here is the problem. I have so many case ids that are being opened and closed and there seems to be no end to this. The worst part of it all is the service centre doesnt have the decency to inform what they are doing. I have called them so many times and ever so often their numbers are not reachable or switched off. I have also written to the css head and they have said they will take immediate action but i dont see anything being done to speed up the process.

I am not sitting on money to afford another laptop considering this was a relatively new laptop and being my work laptop, this has been an absolute inconvenience for the past 2 months.

Case nos.
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