HP India — Suffering after buying HP Laptop

Address:

Pune, Maharashtra

I bought HP laptop in June 2014 and sometime in January 2015 it stopped working. After submitting to service center I came to know that motherboard has issues and need to be replaced. It has been 3 weeks since that and I have still not received update from HP. I have created several case from HP support portal and none of them has been responded to. When I called at helpline number and explained the issue, I was told that we don't have information and we cannot assist you since you have given to Authorized service center. Now its been 3+ weeks that I have been without laptop, I am missing out on lot of deadlines due to non-availability of laptop.

I would also want that my warranty on motherboard, which probably will be replaced, be extended to 1 year from the day the part is replaced. As I know for sure that motherboard will be gone on next 7 months(confidence on HP products now, friends warned me) and My laptop will be out of warranty and I will have to pay humongous amount to get new motherboard or throw away laptop in River.


This proves why HP is not gaining market in India and world as they are backed by worst support ever. There is no integration.