HP India — take 10 days still no solution get. customer care making fool and wasting time of customers

I bought hp t520 plotter 3-4 months before..
Got problem coz of wires damaged by rat...
Dealer didnt tell me about ups required for machine..
Even assembling engineer dont knows about how much watts ups need for this plotter... While assembling plotter engineer said himself that he has just watched assembling this printer once at training centre chandigarh... Is it really a engineer who doesnt knows about how much ups watts needed for machine..

Now main problem is engineer came for check the problem he said that some wires broken by rats... And have to replace them.. After 2days i got mail quatation of estimates.. According to them 28000 rupees for 2-3 wires.. My product is under warranty dont want to loose warranty. Customer care just wants that i accept that rate quotation.. Which dont worth it. I have all proofs complaint no. Executive name. Engineer name etc. Hp company policy is 2days gets solution but mine case 10 days and still not any solution