[Resolved] HP India — Terrible experience with HP India support team & Dheeraj (relationship manager).

bhumeshg

from Bengaluru, Karnataka

Address:

New Delhi, Delhi, 110045

I bought two hp 15-au009tx notebook from addi computech, galleria market, gurgaon on july 4th, 2016. Dealer and hp both had ensured for replacement guarantee but now while facing server issues with one of them both have denied.
Within a week had started facing several issues and logged multiple complains to hp case id - [protected]/[protected]/[protected] & [protected]. Every time hp folks took the laptop spend 1-2 weeks and return back without solving the issue. They have their own diagnostic tool if that is not able to identify the problem they people don’t do anything. No matter how much customer is impacted even have sent videos of blue dump, hanging, heating etc issue.

Spent 70k on a product and then struggling with support team to get supported on their product issue, so frustrating, isn’t it?

They have recently replaced the hdd and installed inactivated windows version. Raised multiple issues but only looking one at a time and updated to check later on other…. So ridiculous.

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Mar 6, 2017

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2017

HP India Customer Care's response Hi, I am sorry about the inconvenience you are facing. Can you please email your contact number, previous case number (if any) and serial number of the product to hpsupport.[protected]@hp.com so that we can reach out to assist you directly? Thanks.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help. Thank you for your support.