HP India — They are not giving me replacement battery

Address:	Pune, Maharashtra, 411027
Website:	h30686.www3.hp.com/?lang=en-GB

HP Notebook Computer Battery Safety Recall and Replacement Program

I have approached the customer care, they are not replacing my battery.

HP Pavilion 15-p028tx Notebook PC
Serial Number: 5CD43129GQ
Product Number: J2C47PA

The affected batteries were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers sold worldwide from March 2013 through October 2016, and/or were sold as accessories or spares, or provided as replacements through Support.


HP customers affected by this program will be eligible to receive a free replacement battery for each verified, recalled battery.