[Resolved] HP India — TOTALLY BLANK SCREEN

drdaipayan

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

Dear Sir, REFERENCE: Product serial no. CND428G039 Product no. J6L69PA Product: HP 15-r036TU notebook PC HP carepack Serial No. X49MQ36C828 With regret, I want to inform you that the above notebook brought through HP store has gone out of order from 15.12.14. The product is only 3 months old and is under extended warranty. I request you to take necessary steps to fix it at the earliest. For any question feel free to contact me over mobile-- [protected] Thanking you, Gouri Prasad Ghatak

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Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2014

Ms. Legal Page Writers Customer Care's response Dear Sir We have gone through your complaint. Please send us the details on : [protected]@filemycase.in We follow the following process to resolve your complaint: A. In the first step our legal team will write a complaint directly to the brand grievance team and ask them to reply quickly. B. In the next step we send an Intimation Letter Before Filing Consumer Complaint/Notice stating the details of your complaint along with the inconvenience caused to you. We ask them to respond to our Notice positively in 15 days else you shall be forced to go to consumer court. C. As a last option, we shall help you in approaching the consumer forum. We will draft the consumer complaint along with affidavit as per proper format. You just have to take printout, sign and get it attested and submit them in the Consumer court. We have resolved many complaints for several customers in the past. Please visit www.filemycase.in For more information you can call us on +91-[protected] Warm Regards, Mohit Popli