[Resolved] HP India — warranty ends

[Resolved] HP India — warranty ends - hp laptops dies

O ojj from Namakkal, Tamil Nadu

I am using hp pavilion 15-e015tx laptops for last 3 years. During this time i had to replace display panel - 2 times, keyboard - 3 times, speaker - 2 times, hard disk-1 time. All this happened because hp is providing refurbished parts and they are getting damaged soon. The service was prompt and good during the warrenty period. Soon after my warrenty is over, one day my laptop went off. When i took it to the service centre, they told me that there is a complaint with the motherboard and since they don't have repair, i need to replace the entire unit at a cost of around 25k. Soon after the warrenty is over, the laptop which i have bought for 43k became useless. Was this information helpful? No (0) Yes (0)
Nov 11, 2017 Complaint marked as Resolved HP India customer support has been notified about the posted complaint. Verified Support Oct 11, 2017 HP India Customer Care's response Hi, I am sorry about the inconvenience you are facing. Can you please email your contact number, previous case number (if any) and serial number of the product to hpsupport.[protected]@hp.com so that we can reach out to assist you directly? Thanks. I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help. Thank you for your support.
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