HP India — Warranty for hp laptop

Address:

Bangalore, Karnataka, 560066

This regarding my HP laptop warranty issue
Serial Number:CND633492X

As my laptop failed to Boot on 1/04/2017, hence i raised a service request to HP India on 1/04/2017.
Case number-[protected]

HP Service engineer visited my home on 04/04/2017 to service my laptop.
He completely disassembled the laptop, thoroughly examined the opened unit to diagnose the problem.
He concluded that the problem is an Bios recovery issue and the laptop needs to be carried to service centre for Repair.

Service call report was generated by service engineer and the laptop was carried by HP person to service centre. Service call report attached for ready reference.
After 3 days, service centre reported me that the Failure cannot be covered under warranty as the they suspect that the failure is due to LIQUID DAMAGE.

Sir I confirm that any such reported “Liquid damage” has not happened at my end.
The laptop unit was completely disassembled, thoroughly inspected, examined and diagnosed by HP service engineer at my residence before carrying it to service centre.
Any Liquid damage was not present on the laptop at that time and the unit was carried to the service centre from my residence by HP service centre person in good condition

I have escalated this case to MR. Sushruth P Vasista ([protected]) -sushruth.p.[protected]@hp.com (HP Service Director Bangalore region)
He rejected the warranty and further escalated the case to HP management team for their Decision.

In HP management team a new case ID was generated and I have discussed the case with the following people.
Complaint case # [protected] CRM:0907006
1. Mr. Biswajit Ghosh – case manager HP India management team [protected]@hp.com
2. Mr. Mr.Tirthankar M – Manager of Mr Biswajit ghosh - [protected]@hp.com

HP management team Rejected the Warranty and the same was communicated to me on[protected]. Reason for Rejection was- “Liquid damage not covered under warrenty”

“ In this case since the reason of failure is “LIQUID damage, by default HP has ignored all the facts and documents and has deemed to understand that the liquid damage must have happened at customer end only.
After seeing failure Pictures It is impossible to believe the damage of such a great magnitude can go unnoticed by HP Service engineer, when he fully disassembled and thoroughly inspected the unit at my residence. (Pictures enclosed)
I have explained to them several times that the liquid damage has not happed at my end and the laptop was opened by their Service engineer at my home and no there was no Liquid damage at that time.

But unfortunately HP does not believe its customers and ignores all the facts and document and just don’t give Warranty as it is “LIQUID damage” they do not acre even it customer is not responsible for this damage.

MY MAIN CONSEREN AND CLAIM
- Any liquid damage has not happened my end and the laptop was carried to HP service centre from my hope by HP engineer in good condition.
- Liquid damage may have happened either during transit of laptop to service centre which was done by HP engineer himself or in service centre itself.
- As I (Customer) is not responsible for this failure, hence I should not be Charged for this repair and HP should cover this repair under Warranty.

It has been almost more than 45 days since my laptop was taken by the service centre.
I request your kindly support and guidance to get Justice.

JAI HIND
Binay Agarwal
[protected]