HP India — warrenty and services repair

Address:

Bhopal, Madhya Pradesh

I have bought a HP laptop on august 2013 and I paid 2000 RS. Extra because I was getting extention on warranty, but now when i wanted my laptop to get repaired i went to the service center and there they told me it doesn't have any accidental warranty which was only for 1 yr, ok... and it covers normal warranty, but that wont be applied on your damage as its not having more then 5 pixels on screen and its physical damage is not covered hence for repairs you have to pay. now, I just want to know that for what i have paid extra 2000 rs. for extension of warranty, if it doesn't apply on everything i need, it would have been better to pay without warranty. even I have to struggle a lot to know about the warranty and all customer care was not clear nether any one was telling me what to do and where to contact, when I finely came to know and asked to let me speak to senior technician to know whether I should wait to get 5 pixel on screen from 3 or shall i damage it my self to get the screen repaired, there was only one answer that ma'am we don't cover it under our policy ok if your policies doesn't cover adapter or battery or physical damage but getting pixel on screen is really a serious damage which is not physical and it should be repaired and covered under warranty. i have used dell laptop for more then 5 yrs and i never came across such a serious problem in that dell laptop I had only one year warranty but it never had such a damage please kindly check your products they are really very non durable.