HP India — white spots (dead pixels) on lcd screen

Address:

Bangalore, Karnataka, 560066

Dear madam/ sir, i had purchased hp laptop (15-ac122tu) serial no: cnd5444n6k in the year 2016 (January) and since the day of my purchase i have been facing some or other issues with my machine. I got most of the units like the keyboard and mouse drives replaced. Later i started to have white spots on my lcd screen (Dead pixels), there was one and then another showed up and now i have 3 of them. I had complained about this when the system was in warranty period, but hp denied any support citing that their pixel policy do not cover the screen under warranty. I wonder what kind of support is this? This policy can neither be easily found on their website and neither do the dealer mention about it. Now they are asking for about 12000 inr to replace the screen as the warranty has lapsed. I would request you to kindly help me in this regards atleast ask the authority to check on my laptop as this machine has been giving me problems from day 1 and i strongly believe this one is either defective or refurbished.