HP India — within one month of purchase board got complaint

Address:

Krishnagiri, Tamil Nadu

By mistakenly i have purchased a hp laptop from bluewave computers hosur on 13.08.2017, before completion of 2 months ie; on 25.09.2017 the board got complaint of the lap. Then i went to the showroom from where i purchased lap, they advised me to visit service centre for rectification, and i handover the product to mr. Sathyamoorthy (Service manager - hp service centre hosur). He checked the laptop and he said me its a battery issue will order new battery and replace after 8 days only when i called the service centre they said battery received apart from that they didn't call me even a single time. Then i went their for collecting my lap he said its not a battery problem, the board is complaint, so as a customer within one month of purchase why i need to accept the complaint product i asked for replacement then one lady her name is ranjini (Phone: [protected]) she said they don't have any such policy to replace the product, she said they will replace the board and give. Whatever it is i accepted, she committed the battery replacement on 11.10.2017, so yesterday i called her she said still the part is not received wait for another 2 days.