HP India — Worst ever customer support experience of my lifetime.

Address:	110034
Website:	HP India Customer Support

My HP laptop crashed a few days back. I ordered a recovery media on 22-Feb and payment was successfully processed on 23-Feb. The customer support promised me the delivery with-in 4-5 business days from the payment date. Least I knew at the time of payment that I would be experiencing the worst customer service of my lifetime till now.
The drama started on 26th of Feb when I contacted customer support to know the status. chat representative has told that the concern team has processed the order and I will get the delivery soon. on 27th when I contacted again, I was told that the product was shipped and I will get the delivery within 24-48 business hours. Only god knows what is this business hours.
Now comes the actual drama, my patience was tested to full and this time contacted support through phone and after several minutes of hold ( around 30 minutes), the support person replied that my order is still in process, there comes conflict as earlier I was told, my order was already shipped.
All this while I was just waiting for tracking number of the courier, if the product is shipped, then definitely there will be a tracking number. Unfortunately only later I came to know that ALL THE CUSTOMER REPRESENTATIVES WERE GIVING ME ALL WRONG INFORMATION. MY RECOVERY MEDIA WAS NEVER SHIPPED AT ALL IN THE FIRST PLACE.
HERE ON, THE DRAMA CAME TO CLIMAX, DOSTON, PICTURE ABHI BAAKI HAIN, I SOMEHOW GOT HOLD OF THE SUPERVISOR AND HE CALLED ME AND ASSURED ME THAT I WOULD GET THE DELIVERY BY 2ND MAR.
GUESS WHAT HE TOLD ME THAT THE CONCERN TEAM HAS ATTEMPETED TO SHIP THE PRODUCT TWICE BUT FAILED. I.E. THEY SHIPPED THE PRODUCT, WITHOUT DELIVERY THE PRODUCT WENT BACK. AND FINAL AND ULTIMATE EXCUSE IS THE WHOLE SHIPMENT GOT DAMAGED DURING DELIVERY. THAT IS THE REASON WHY THERE IS A DELAY. OHH YES I FORGOT TO TELL ONE MORE EXCUSE FROM THEM, I ORDERED RECOVERY USB, BUT THEY HAD DVD, THATS WHY I DID NOT GET DELIVERY.

EVERYTIME I CONTACT THEM NOT THEM, THE SUPERVISOR, A SUPPOSED TO BE SENIOR PERSON GAVE A VERY CLEVER EXCUSE ABOUT MY SIMPLE QUESTION, WHEN WILL I GET DELIVERY.

FINALLY I CANCELLED MY ORDER AND ONLY GOD KNOWS WHEN WILL I GET THE REFUND BECAUSE THE CONCERN TEAM WILL STILL BE WORKING FOR THEIR LIFETIME TO RESOLVE ONE CASE.

MY WORST EVER EXPERIENCE WITH ANY CUSTOMER SUPPORT. I WOULD RECOMMEND THE WHOLE WORLD NOT TO BUY ANYTHING FROM HP.

IN THIS ECOMMERECE WORLD, THERE ARE BETTER SERVICES PROVIDED BY LESSER KNOWN COMPANIES. PLEASE NEVER EVER NEVER ORDER ANYTHING FROM HP.