[Resolved] HP India — wrong advising of printer cartridge.

Gopakumar Menon

from Bengaluru, Karnataka

Address:

560048

After checking up with your sales representative mr. Shubam [25014], who confirmed to me that the suitable cartridge for my hp all in one printer c4783 is 818.
I also told him that my old cartridge is 121.
I ordered through shubam order no[protected] and paid 2537. I received the same and tried to fit in the printer. It says non compatable.
I called up various nos of hp starting [ one gets fed up talking to various nos starting 1800 and various people] but no one could give me a solution to my problem
One of your representives suggested to fill ink in the old cartridge and then call them. Unfortunately in the old cartridge the ink filled did not help.
Someone suggested that buy a new printer.
It was a clear mistake from your side despite giving the model no a wrong cartridge was suggested to me
I have spent rs 2537 for none of my fault.
Kindly give me a solution or return my money.
Regards,
Mgk menon

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Nov 20, 2017

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2017

HP India Customer Care's response Hi Gopakumar, I'm sorry about the inconvenience caused to you. Is the issue resolved or not? If you still need any help, please kindly write us an email to hpsupport.[protected]@hp.com with the order number so that we could reach out to assist you directly.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help. Thank you for your support.