HP India — Wrong Commitment regarding accidental benefit coverage

Address:

Kolkata, West Bengal

This is to inform you my name is Abhishek Bakuli. My new laptop model serial number is 5CD43519FZ and my ADV) Case ID is # [protected]. My LAN port was not working one day I inserted an internet cable suddenly it got stuck somehow I have taken it out after that it was not working whenever I am inserting the cable it getting stuck so I raised a complain then a technician came and took some pictures asked me to fill up an adv form and it was supposed to get replaced now hp is saying it can not be replaced mentioning the reason that there was a physical damage. First of all I have not damaged the LAN port. secondly I have an accidental coverage then why it should not be replaced. They are taking money for insurance coverage but not giving any protection. HP should understand no customer will do any damage inside the LAN port. If we even consider it to be an accident then I still have normal warranty plus accidental coverage. Please I do not want anything just help me replace my LAN port I will be really thankful to you. [protected] /[protected]