Feb 07, 2022
Updated by grabyourfreedom I bought a brand new HP laptop from Reliance Digital at Chennai on Mar 2022. The laptop was working ok for first two days as I was not using it fully, was just scanning through the laptop and after a week or two when I started to use the laptop for day to day minimal use such as watching youtube video and carry out documentation work etc, the laptop failed miserably. When I open three or four browser tables, watch youtube videos, I see a lot of slowness. The performance is really slow.
Visit #1 [Few months back, do not recollect:
After many unsuccessful attempts of optimizing such as disabling unneeded services, I took to HP Service Center (authorized) at T.Nagar, Chennai. I was not given any proofs that I had any compliants, they asked me to reinstall OS wiping out all data, which I did. The situation did not improve even a bit, the laptop was performing slow. The first visit happended after a couple of months after I bought the laptop
Visit #2 [5-Feb-2022]:
I went to service center again on Saturday (5-Feb-2022). The service center people told that this is software problem. They told the problem would go away if I install new SSD. They told that even if they reinstall OS, this problem will persist. They told many customers faced this issue and their issue is resolved after installing SSD drive as a primary boot device. As a friendly help, they also referred me to nearest HP IT world store where the technician (third party) kind of acknowledged that this problem will go away if I buy SSD. HP Service Center at Chennai also advised me to take whatsapp support (Thanks to them)
Marathon Debugging through HP WhatsApp Support [5-Feb to 6-Feb-2022]:
I came back home and initiated WhatsApp support (online) on 5-Feb-2022. My entire energy for past two days has been spent on doing things as per instruction of support personnel, share images and videos. They gave several steps and I followed everything to the satisfaction of support center. During this two days, I was not able to focus on my personal life, it was like two days debugging/troubleshooting. Finally on 6-Feb-2022 and after several attempts, the laptop does not show any improvements and the laptop is not fit for continous use. Finally there is no response to any of my messages from 6-Feb, late night.
HP Oncall Support [7-Feb-2022]:
The service personnel called, gave him an update and history. He listened, asked me to upgrade RAM (which I deined to do at this point of time). Today him that I can upgrade after proving that this laptop is non-performant. He sent me again an executable to get some logs from the laptop.
Some points:
1. My laptop is still in warranty
2. The laptop from day-1 has been performing low, lagging, dragging
3. Had got hard disk software error while windows booted up. Shared the picture with whatsapp support personnel.
4. Hard disk software error and hard disk fast test diag failed while live debugging was going on
5. Online support failed to give me case ID even after asking multiple times over whatsapp chat.
6. I have been pleading them to resolve this issue as I invested around 38K to buy this for kid's education which now a dead investment if the issue is resolved
7. I have whatsapp chat, videos and pictures shared. Can give to HP higher officials if needed.
8. Have done many time consuming debugging such as complete hard disk diag and full hardware diag for couple of times.
9. The laptop is running latest updates with respect to Windows updated, BIOS etc.
10 [7-Feb-2022] Observed that the time in the system tray will not get updated when the laptop freezes. I was running HP Diag given by HP Support, playing an YouTube video and launched Task Manager. Hard Disk was continously at 100%. The mute button, volume up or down did not have any effect at this time.
11. [7-Feb-2022] IDR File CRM:[protected] Ran ImageDiags.exe and sent the logs to [protected]@hp.com on 7-Feb-22, 10.25AM. Awaiting the results. Requested location to upload images and pictures taken when the issue is seen.
Apr 02, 2022
Updated by grabyourfreedom Marathon issues, Laptop again started to go bad. Brand new hard disk again gone bad. HP does not even want to diagnose the problem. It could be a motherboard issue or controller issue. Second hard disk also failing with a different problem.
I bought a brand new HP laptop from Reliance Digital at Chennai on Mar 2021. The laptop was working ok for first two days as I was not using it fully, was just scanning through the laptop and after a week or two when I started to use the laptop for day to day minimal use such as watching youtube video and carry out documentation work etc, the laptop failed miserably. When I open three or four browser tables, watch youtube videos, I see a lot of slowness. The performance is really slow.
Visit #1 [Few months back, do not recollect date):
After many unsuccessful attempts of optimizing such as disabling unneeded services, I took to HP Service Center (authorized) at T.Nagar, Chennai. I was not given any proofs that I had any compliants, they asked me to reinstall OS wiping out all data, which I did. The situation did not improve even a bit, the laptop was performing slow. The first visit happended after a couple of months after I bought the laptop
Visit #2 [5-Feb-2022]:
I went to service center again on Saturday (5-Feb-2022). The service center people told that this is software problem. They told the problem would go away if I install new SSD. They told that even if they reinstall OS, this problem will persist. They told many customers faced this issue and their issue is resolved after installing SSD drive as a primary boot device. As a friendly help, they also referred me to nearest HP IT world store where the technician (third party) kind of acknowledged that this problem will go away if I buy SSD. HP Service Center at Chennai also advised me to take whatsapp support (Thanks to them)
Marathon Debugging through HP WhatsApp Support [5-Feb to 6-Feb-2022]:
I came back home and initiated WhatsApp support (online) on 5-Feb-2022. My entire energy for past two days has been spent on doing things as per instruction of support personnel, share images and videos. They gave several steps and I followed everything to the satisfaction of support center. During this two days, I was not able to focus on my personal life, it was like two days debugging/troubleshooting. Finally on 6-Feb-2022 and after several attempts, the laptop does not show any improvements and the laptop is not fit for continous use. Finally there is no response to any of my messages from 6-Feb, late night.
HP Oncall Support [7-Feb-2022]:
The service personnel called, gave him an update and history. He listened, asked me to upgrade RAM (which I deined to do at this point of time). Today him that I can upgrade after proving that this laptop is non-performant. He sent me again an executable to get some logs from the laptop.
Updates:
0. Went to Skypro technologies Chennai two times during COVID and I was told that there is no issue with hardware. I have done registration in the notebook but did not get any receipt (or worksheet).
1. My laptop is still in warranty
2. The laptop from day-1 has been performing low, lagging, dragging
3. Had got hard disk software error while windows booted up. Shared the picture with whatsapp support personnel.
4. Hard disk software error and hard disk fast test diag failed while live debugging was going on
5. Online support failed to give me case ID even after asking multiple times over whatsapp chat.
6. I have been pleading them to resolve this issue as I invested around 38K to buy this for kid's education which now a dead investment if the issue is resolved
7. I have whatsapp chat, videos and pictures shared. Can give to HP higher officials if needed.
8. Have done many time consuming debugging such as complete hard disk diag and full hardware diag for couple of times.
9. The laptop is running latest updates with respect to Windows updated, BIOS etc.
10 [7-Feb-2022] Observed that the time in the system tray will not get updated when the laptop freezes. I was running HP Diag given by HP Support, playing an YouTube video and launched Task Manager. Hard Disk was continously at 100%. The mute button, volume up or down did not have any effect at this time.
11. [7-Feb-2022] IDR File CRM:[protected] Ran ImageDiags.exe and sent the logs to [protected]@hp.com on 7-Feb-22, 10.25AM. Awaiting the results. Requested location to upload images and pictures taken when the issue is seen.
12. [7-Feb-22] - Sent out reminder to the email thread.
12. [7-Feb-22] - Had a call with customer support. The executive talked to me over 60 mins and tried to solve the problem. Unfortunately, he needed to reach out to his technical team. He said he would arrange a call back on 8/Feb between 9am and 10am.
13. [8-Feb-2022] - Did not get the call back between 9am and 10am.
14. [9-Feb-22] - Got call from HP escalation team that they would send person for replacing harddisk
15. [15-Mar-22] - Once again laptop started to behave weird with respect hard drive
16. [27-Mar-22] - Raised case with HP again. HP promised to fix it as well.
17. [27-Mar to 2-Apr-2022] - Got call from different service engineers all told that they will replace harddisk. I told all three of them that this is second time it is happening and I keep getting Hard disk issue. I told that I suspect that there is SATA issue or motherboard issue, my laptop has to be checked thoroughly. On Feb 2022, my laptop was not checked thoroughly and harddisk was just replaced (from Toshiba to Seagate, Seagate again started to give issue)
18. It has been over a year since I bought this laptop and used it hardly for 2 months and the rest of 11 month, it gave a lot of problem.
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