Hp — no forum of hp was focusing on solutions neither empathetic with the needs of the customer.

Address:

Mumbai

Mc no.8cc92853mh purchased on 16.09.2019 falied on12.05.2020 within warranty period.

The issue of lines and black spot appeared suddenly around the 2nd week of may 2020. Since then i was trying and knocking at every door of hp - virtual agent, hp
Support, whatsapp. Call center, hp service center, dealer etc., in short, no stone was left unturned.

Let me list out my grievances with hp.

1, no forum of hp was focusing on solutions neither empathetic with the needs of the customer.

2. I wanted a resolution of the problem but the hp team was trying to shirk away the responsibility and liability.

3. "our diagnosis confirms that this is a case of induced damage that is unintentional. Please avail our paid support by visiting a service center and get the issue fixed."- this may be possible in
A laptop or tablet but how is this possible with a desktop placed in a workstation? How is this diagnosed without inspection? Are your service centers within reach and widely spread in a metro -
City like mumbai? It is painful and a sorry state of affair experiencing such a worst situation with a product which is being literally worshipped and taken care of with passion.

Under these circumstances, i assert honestly that there was no induced damage even unintentionally and hence expect hp to consider the hardships undergone by me during this
Lockdown scenario and send a service personnel to resolve the issue under warranty.

Mail communication

| expectation mail | crm:[protected]
Inbox
X

Hp service support
Wed, jun 17, 8:02 pm (7 days ago)
To me

Hello ms. M. Krishnabeni

Thank you for contacting hp support.

You have contacted us for assistance regarding “display line issue “with your hp 22-c0010in aio pc all
Based on our interaction, please find the case details below.

Issue reported: display line issue
Case number: [protected]
Serial number: 8cc92853mh

Our diagnosis confirms that this is a case of induced damage that is unintentional. Please avail our paid support by visiting a service center and get the issue fixed.

Please refer to the detailed warranty terms and conditions mentioned here at:

http://www8.hp.com/us/en/privacy/limited_warranty.html

Hp limited warranty does not apply to expendable or consumable parts, with the exception of hp printing supplies and certain rechargeable batteries as specified below, and does not extend to any hp hardware product from which the serial number has been removed or that has been damaged or rendered defective as a result of accident, misuse, liquid spills, abuse, contamination, improper or inadequate maintenance or calibration, or other external causes;

Once again, thank you for contacting hp.

For further queries, please email us at: consumersupport. [protected]@hp.com

Regards,
Sibasish
Hp trusted subject matter expert
Hp customer support

Our advice is strictly limited to the question (S) asked and is based on the information provided to us. Please review the hp support disclaimer in your own language / 免責事項: http://www.hp.com/support/emaildisclaimers

...

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Krishnaveni m
Attachments
Wed, jun 17, 9:24 pm (7 days ago)
To hp

—
Hi,

Thanks for your response and acknowledgement.

Pfa h/w the invoices of my hp products which speaks for the trust and faith we have with hp. (An mfp invoice is missing.)

The issue of lines and black spot appeared suddenly around the 2nd week of may 2020. Since then i was trying and knocking at every door of hp - virtual agent, hp
Support, whatsapp. Call center, hp service center, dealer etc., in short, no stone was left unturned.

Let me list out my grievances with hp.

1, no forum of hp was focusing on solutions neither empathetic with the needs of the customer.

2. I wanted a resolution of the problem but the hp team was trying to shirk away the responsibility and liability.

3. "our diagnosis confirms that this is a case of induced damage that is unintentional. Please avail our paid support by visiting a service center and get the issue fixed."- this may be possible in
A laptop or tablet but how is this possible with a desktop placed in a workstation? How is this diagnosed without inspection? Are your service centers within reach and widely spread in a metro -
City like mumbai? It is painful and a sorry state of affair experiencing such a worst situation with a product which is being literally worshipped and taken care of with passion.

Under these circumstances, i assert honestly that there was no induced damage even unintentionally and hence request to consider the hardships undergone by me during this
Lockdown scenario and send a service personnel to resolve the issue under warranty.

I shall ever remain a loyal customer.

Thanking you in anticipation,

M. Krishnaveni.


3 attachments

Krishnaveni m
Mon, jun 22, 5:04 am (2 days ago)
To hp

Dear sir,

This is with reference to your telephonic conversation on 19th june 2020 wherein you stated that you will take up with your higher level and respond the mail. Hoping to hear from you soon.

Regards,
M. Krishnaveni