Hp — No response from customer care even after multiple contacts

My laptop's battery is fully deteriorated and does not even last for 30 minutes. So I contacted HP customer care for a repair. I even agreed to pay whatever it costs. I contacted them on 19th June 2022, and they assured me of getting it done within 48 hours. But there was no response. I again contacted them on 25th June 2022, and they said the same thing and still no response. Same issue on 28th June 2022. I have attached the mail and chat photographs.
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