Hp — Not resolving laptop issue.

Website:

www.hp.com/in-en

I lodged a complaint about laptop battery failure on 11/09/2021 in HP, case id no. - [protected]. No update regarding the resolving of the issue was provided after calling again and again for months. They used to say the quotation and other details will be shared in 4-5 hours every time i used to call customer care. Now few days ago i called them and they created a new case id with case no. - [protected]. Its been several month from the lodging of complaint and till date their is no solution provided.