| Address: | Kolkata, West Bengal, 700005 |
I am sudipta mitra, i had purchased a hp ink tank 319 on 27th november, 2018, serial no.- cn8693g2s4, from m/s. R. R. Infotech, address: 4 biplab anukul chandra street, kolkata 700027.
After purchasing the product i have been facing problem which are discussed below with separate serial numbers:
1. Customer care help line number[protected] which is mentioned already as a sticker in printer body, is 100% wrong number.
2. My original ink which i had received at the time of purchased, not finished but already 2 times cartridge damaged. Now customer care executive giving me the information on my usage.
3. At the time of documents scanning the scanner not working properly.
4. When i complained yesterday[protected] at customer care after some one giving me perfect number (Customer care number[protected], executive informed me that my printer is now out of warranty (Purchased date :[protected], because retailer (R. R. Infotech) not updated any thing regarding this serial number. I have to launch new complain.
5. Now they are suggested me for providing further bill and my address proof, they will forward these to the higher authority, they will take action within 72 hours on this warranty case, after 72 hours they will be taken further complain regarding my printer problem. But within 72 hours they can not do anything for my printer.
My printer dead since from last one month i can not launch any problem due to customer care wrong number which i had. Also tried to take support from online but i was failed for virtual agent. The virtual agent process is the most worst process where nobody can be taken help i think.
I also asked to the customer care executive for escalation mail id for my problem, at first she didn't want to provide me this after i pressured she put in hold my call for 15-20 minutes, then given me this mail id "[protected]@hp.com"
Today some one executive call me and request me for waiting, she suggested me for don't do any complain further regarding my problem but i further pressurised her for giving me escalation mail id they told me it is not need to do mail, it will be solved as early as possible. Because she have taken my problems and it is forwarded to the higher authority. After all the discussion she have been forced to give me another mail id "consumersupport. [protected]@hp.com". Now i am confused which mail id is actual escalation mail id.
If your company wants to judgement my mail i have all calls recording if need i can be provided.
Regards,
Sudipta mitra
Phone: +[protected]
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