HP Printer — The printer is not working ..an irresponsible behaviour shown by the staff

Address:	Kolkata, West Bengal, 700135
Website:	www.hp.in

I had purchased a hp printer worth rs 9550/-..its model no.is PRINTER HP M1136MFP..its serial no. is CNJ8H9H6KQ..the next day when i installed it on my computer it didnt work at all..since i have been calling hp customer support but they are just delaying it ..why is that we being consumers always have to face such negligence by the such a reputed company like hp..if my problem is not solved i want my money refunded back..please help and solve my problem.