Hp — System not responding

gurmeet2606

from Bathinda, Punjab

Address:

Pathankot, Punjab, 145001

I purchased a new HP laptop having Model No. Ab522tx from Bhagwati Computers Pathankot on 27.02.2016 for Rs. 55, 200/-. On the very next day it showed a problem in Hard Drive. But in Task Manager it shows hard drive is 100% used without running any software. Then i submitted complaint on consumer complaints.in. After that engineer came but he said the laptop is OK. But since last 5 days system again not responding. I had called number of times on your toll free number but no one bothered and still no action is being taken.
This is totally harrasment as i have bought such an expensive laptop and its also a negative impact on your company. I dont want to repair the laptop at all. I want to replace this laptop at the earliest. I will be grateful to you.

With Regards
Jatinder Saini
[protected]
E-mail Id- js.[protected]@gmail.com

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HP India Customer Care

Verified Support

Hi gurmeet2606,

Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you.

Please also provide your laptop's serial number to hpsupport.[protected]@hp.com. I will contact you again as soon as I get your information. Thanks!

I work for HP. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support.