[Resolved] Hp — Warranty services | |||||
I bought an hp laptop last year in the month of May. At that time they bragged a lot about their service support.. Blah blah. Since last November my laptop is detecting a few driver problems. Everytime i called hp customer care they gave me a temporary solution which could not solve the problem. Now while buying my laptop they said that any issue occurs then on-site technical assurance will be provided. They never mentioned that if its a software problem then they won't send anyone. Now a few problems are occurring in my laptop. Everytime i called them they are giving idiotic reasons like first i have to check whether its a software or a hardware problem, if its software then they will give online support and if its a hardware issue then only they will send technician at home. Now its been 6 months that they still couldn't decide whether its a hardware or a software issue. Now what should i call it a fraud service or reluctance? They are forcing to me to go to the nearest service centre to get the problem fixed. Was this information helpful? | |||||
Aug 8, 2021 Complaint marked as Resolved HP India customer support has been notified about the posted complaint. | |||||
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