Hp — We got a 2nd hand defective pc form hp and they are not repairing it form 8 months

Website:

www.hp.com

We got a laptop on .On 17 oct 2020 HP Laptop PC 15-da3002tu which was defective pc form hp which hp calmed to be new giving us problems since day one not updating first works extremely slow and then doesn't works at all.not used it a single day this pc does not update we call hp email multipal time's they did not gave any solution and told us to try updating again and again all they did was assist in troubleshooting which clearly dident work but hp was being ignorant all the time this laptops hardware and software both are damaged hp gave us a damaged pc and after month of reaching our when they finally send a technician even he could not repair it and the problem o[censored]pdate it till there now hp is just wasting our time and warranty period we don't want this 2nd hand damaged pc we want replacement. Case Number: [protected]
Serial Number: CND0366Q87