HT Media Limited — regarding matrimonial ad

Dear Sir/Ma'am,

My name is Puneet Singh and I requested to put the advertisement on HT Sanjog Metro Matrimonial with the size of 4*3 and I paid Rs15000 for the same. This is the 7th time I requested for the ad and I paid the money to Bhakra Advertising Agency in Ludhiana. I have had a great experience the past 6 times but this time it was a major disappointment. When I saw the ad it was blurry and not 100% clear. I straight away called Mr Nanda whose number was on the HT page and I told him the whole matter and he asked me to check the epaper of Delhi and Mumbai edition. Both the editions were even worse to read than chandigarh edition. I would not say it was not at all readable but as I am paying a 100% amount, I expect my ad to be 100% clear and not like people pressurising there eyes to read and it was only my ad which was blurry and the rest were all clear in newspaper.

Mr Nanda asked me to tell this matter to the Bhakra Advertising agency as he said it is the bold letters which is a mistake of the agency which blurred but when I called the agency they said it is the mistake of the HT newspaper.

Mr Deepak from HT ludhiana called me the next day and said the ad is a little bit blurry but readable and I said if i wanted a blurry ad, it would have been better if I would have put the ad in small lines which would have costed me just 10% of the total amount I paid and why I chose this ad is because it should catch the eye of people reading and not vice versa. Because of the blurriness the ad lost its purpose.

Today I called Mr Nanda and he did not answer and I personally feel I am being harassed by everyone even after paying the full amount.

Please let me know what action needs to be taken as I cannot just ignore my hard earned money going into drain because of anyone else's mistake. I would appreciate if you can take some action out on this.

Kind Regards

Puneet Singh
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