HTC — All data lost, can not boot- within 2 months from buying

Address:

Nadia, West Bengal

Sir Myself Dr. Sudhibrata Mitra, Kalyani, Nadia, Mob- [protected]/[protected], e-mail : [protected]@gmail.com. I bought a mobile set HTC Desire 820 dual sim from digital express, Kalyani, Nadia, West Bengal on 15 th April, 2015. Unfortunately the set became totally inactive on 18th June 2015. The very next day I submit it to Digital Express, Kalyani on 19th June 2015. After frequent request they send it to the service centre, TVS Electronics Ltd, 218 & 219 2nd Floor, E-Mall, 6, Chittaranjan Avenue, Kolkata- 700072. Till today I have not got it though their returning date was 7/13/2015. All staff of Digital Express, Kalyani are showing very reluctant attitude, and I am being harassed. I hold the post Director of Farms, Bidhan Chandra Krishi Viswavidyalaya where mobile is very much necessary for communication. In this situation I have no other way but to sick your co-operation. I hope you will solve the problem at the earliest being a big corporate house, to save me and to save your fame also.