[Resolved]  HTC — Cheated By HTC Service Center People

Address:

Bangalore, Karnataka

Hi All, I bought a new HTC Desire phone from Sangeetha Mobile, Jayanagar 9th Block, Bangalore. After 1 month, I met with an accident and the cell phone screen got broken. As promised by Sangeetha Mobiles, having Oriental Swift Insurance. I called on the given numbers(onsitego) to get the issue resolved; next day a guy is at my office to pick up the phone and relevant documents. 1 month passed by no information. After making atleast 100 calls to their service center some day they say that the repair would take 4700 but the insurance company has approved or 4200 only, and ask me to pay the balance amount using their online site care.onsitego.com. Paid on the same date. Then i recieve a SMS message that my phone and the repair cost has been handed over to the service center TVS-E SERVICETEC LTD HTC with Job sheet Number# [protected]/WT47WY204476 (Onsite Req Number:99949). Post this every week they increase the time taken for repair and delivery date. So on carried forward almost 3 months gone by I have no clue on my phone, the service center people never pick up the phone. Onsitego people will say they have no clues, sangeetha mobile people say this is not our responsibility. Worst People, Worst Service. Horrible Service by HTC, Onsite and Sangeetha Mobiles.