HTC — Complaint against unfair treatment and worst services @ HTC

Address:	245101
Website:	www.htc.com/in

Dear Sir/Madam,

i bought a HTC cell phone 20/2/2016 from shobit telecom Hapur (U.P 245101) details of mobile mentioned below:-

Model no - Htc Desire 728 DUAL SIM
Device Imei No - [protected]
Serial No - LCCRB803355

Seller Name mentioned on Bill as mentioned below:-

Shop no 18, Near tara mill opp city plaza,
Railway road, hapur

I have given HTC mobile for repairs on 29/07/16 to TVSE- Gurgaon, TVS Electronics Ltd, Unit no 105, 1st Floor, DLF Grand Mall, DLF City, Ph - II, Gurgaon - 122001, Gurgaon ( Haryana)

Sir after 15 days purchasing this mobile i have to be facing a lot of problems of problems like G-sensors malfunction, Heating and many more to sought these problems i go through service center they repaired my mobile and give it to me after sometime this problem is arise again and i submitted it to service center on 29/7/2016 yet i have not received any specific date when they will return my mobile. i had mailed htc many times as well as try to coordinate with customer care but yet i have not get any satisfy reply from them When i call service center they said to me they get approval to replace my mobile Htc desire 728 to 828 but the mobile is not available in warehouse they give me this excuse from last 15 days when i ask a particular date they do not provide me a particular date. A month is gonna to complete yet i have not received my mobile.

My expectation is my cell is under warranty period & why shall I face the product related issue when I was been assured for the durability of the product. I expect Bill amount 16000/-Rs refunded for my mobile,

Please sir help me,
Regards
sourabh
[protected]