HTC — Do HTC phones work fine ONLY for 14 days !!!

Address:

Bangalore, Karnataka

Hi!, HTC Ticket : 15IND[protected] One more example classic example of how unprofessional is the customer service of HTC. It is clear that NONE of you are interested to address the issue. You are working as Answering machines without any intelligence and not trying to address the issue . You guys are saying that HTC phones work fine ONLY for 14 days and they are worst than the cheap Chinese mobiles which give replacement for 3 to 6 Months. You guys had promised that my case will be handled on priority !!! I do not get even a status update of my device even after keeping it with you for 20 days !!! You have already made me buy an alternate mobile and top of it causing lot of inconvenience by making me move around service center and talk to unprofessional customer care executives since one month. I want to escalate this to the highest level in HTC. Please share the email ids of the HTC India Head or HTC Global head. Thanks, Ravi .[protected] Forwarded message[protected]From: HTC <[protected]@htc.com>Date: Sun, Mar 29, 2015 at 2:36 PMSubject: Regarding your message (15INCW13ENA001925)To: [protected]@gmail.com Dear Ravi Babu, Thank you for contacting HTC support. As per your email, we understand that you want a replacement for your device. We regret the inconvenience caused to you. We will certainly assist you with your query. Please note that according to our company norms, we only issue a replacement if any factory defect is reported at our service center within 14 days of the purchase.Post 14 days if you face any issue, you can approach our service centers and get it repaired absolutely free of cost. To get the locations of our service center, please visit our website: htc.com/in.We value your time and patience.Thank you for using HTC Customer Service.If you are not satisfied with our service, please click here to send us your reply or call us at[protected], Monday to Sunday – 9:00 am to 9:00 pm. Please help us improve by taking a quick survey on your experience using HTC Customer Service.Get StartedThank you very much for your time. Sincerely, MutawassimHTC [protected] Forwarded message[protected]From: HTC <[protected]@htc.com>Date: Sat, Mar 28, 2015 at 3:10 PMSubject: We received your message (15INCW13ENA001925)To: [protected]@gmail.com Dear Ravi Babu, We received your message and we will be contacting you soon. Feel free to take a few minutes to visit the Support section at htc.com for the latest announcements, downloads, how-to, troubleshooting, and frequently asked questions. Sincerely, HTC [protected] Forwarded message[protected]From: HTC <[protected]@htc.com>Date: Fri, Mar 13, 2015 at 1:00 AMSubject: We received your message (15INCW11ENA001311)To: [protected]@gmail.com Dear Ravi Babu, We received your message and we will be contacting you soon.Feel free to take a few minutes to visit the Support section at htc.com for the latest announcements, downloads, how-to, troubleshooting, and frequently asked questions.Sincerely, HTC [protected] Forwarded message[protected]From: Ravi Babu <[protected]@gmail.com>Date: Fri, Mar 13, 2015 at 12:50 AM Subject: Re: HTC~C[protected]To: [protected]@htc.com, [protected]@htc.com Dear Rohit, Further to our telephonic discussions on 10th March 2015, I have handed over the Handset to the HTC Service center, Bangalore on 10th March 2015 TVSE Electronics LtdProperty No 11/1 Pattalamma Temple Road, Opp Pai Vista Convention Hall, Near Jayanagar South End Circle, Bangalore -560004 I am very very disappointed with the HTC for selling me such a sub standard mobile which failed in its basic functionality. The Mic and Speaker of a premium mobile worth Rs 25000 are not working within a span of 50 days !!! Let me make it clear once more and I am saying this from my first call to HTC. (15IND[protected]I am looking ONLY at a Replacement and I am not interested to use a serviced phone for no fault of mine after paying hard earned Rs 25000.I used to be a fan of HTC products, but after this experience I am shocked !!! Please do not make me to steer away from HTC and share this truth to people. Looking forward to a positive response. Thanks, Ravi. On Mon, Mar 9, 2015 at 5:11 PM, <[protected]@htc.com> wrote: Dear Ravi Babu, Thank you for contacting HTC. This email is in continuation to the compliant which is registered. Please accept our sincere apology for the inconvenience which you experienced. In order to address your complaint we tried to reach you on [protected] at 5:09:01 PM, it was ringing but not answered. We request you to share the alternate number and best time to contact you on [protected]@htc.com. We will get in touch with you once again so that we can resolve the issue of the handset. We really appreciate all your co-operation, time and patience with us. For further assistance/clarification, call us on[protected], Working Day: Monday to Sunday. Timings: 9:00a.m. - 9:00p.m. Thank you for choosing HTC. Have a nice day ahead. Sincerely, Rohit HTC [protected] Forwarded message[protected]From: HTC <[protected]@htc.com>Date: Sun, Mar 8, 2015 at 3:35 PMSubject: Regarding your message (15INCW11ENA000022)To: [protected]@gmail.comCc: [protected]@gmail.comDear Ravi Babu, Thank you for contacting HTC support.As per your e-mail, we understand that you have missed a call from our escalation team.However, our escalation team will try to reach you once again at the earliest for further coordination.We value your time and patience.Thank you for using HTC Customer Service.If you are not satisfied with our service, please click here to send us your reply or call us at[protected], Monday to Sunday – 9:00 am to 9:00 pm.Please help us improve by taking a quick survey on your experience using HTC Customer Service.Get StartedThank you very much for your time.Sincerely, AlokHTC [protected] Forwarded message[protected]From: HTC <[protected]@htc.com>Date: Sun, Mar 8, 2015 at 12:10 AMSubject: We received your message (15INCW11ENA000022)To: [protected]@gmail.comDear Ravi Babu, We received your message and we will be contacting you soon.Feel free to take a few minutes to visit the Support section at htc.com for the latest announcements, downloads, how-to, troubleshooting, and frequently asked questions.Sincerely, HTC [protected] Forwarded message[protected]From: <[protected]@htc.com>Date: Sat, Mar 7, 2015 at 6:14 PMSubject: HTC~C[protected]To: [protected]@gmail.comDear Ravi Babu, Thank you for contacting HTC.This email is in continuation to the compliant which is registered.Please accept our sincere apology for the inconvenience which you experienced.In order to address your complaint we tried to reach you on [protected] at 6:11:39 PM, it was ringing but not answered.We request you to share the alternate number and best time to contact you on [protected]@htc.com.We will get in touch with you once again so that we can resolve the issue of the handset.We really appreciate all your co-operation, time and patience with us.For further assistance/clarification, call us on[protected], Working Day: Monday to Sunday. Timings: 9:00a.m. - 9:00p.m.Thank you for choosing HTC.Have a nice day ahead.Sincerely, RohitHTC