[Resolved]  HTC — E8 faulty handset

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Bangalore, Karnataka

Hi, I have bought one of your flagship model HTC one E8 and placed my trust in HTC quality and after sale service. But to my utter disappointment such was not the case. Having bought such an expensive phone which was giving me trouble just after one month o[censored]se. Finally, just after use of nearly 2.5 month, the device hardware showed major fault which caused sim slot1 non responsive and it stop detecting any sim. On approaching the service center, the representative after diagnosing my device told me that complete hardware needs to be replaced/repaired. To top it of, I was informed that spare for this particular model are not available for some time. Further, it was suggested that since phone was newly purchased and extend of repair is big, new handset should be procured against the faulty one. I informed the same to HTC Customer care and had him talk to the same representative. After much debate and explaination a request for replacement was raised which has been rejected. So I am stuck with a device that I can not use and that can not be repaired and with a company which is not ready to own its faulty handset and come up to rescue of it customer by replacing the same. I have completely lost my faith in HTC after such a bad experience and loss of money, and time. I will make a point to not buy any HTC product or suggest any one to do the same.I deeply regret choosing HTC over other brands. Thanks a lot for such a bad after sale experience and giving such value of money device. Details: Date of purchase:-14th Aug, 2014 Date of major hardware failure:-17th Sept, 2014 Date of issue reported(Customer care and service center)-29th sept, 2014 Customer care Ticket Number(for replacement)-14INB[protected] Sukanya Ray, [protected]@gmail.com [protected]