HTC — HTC 820 desire

Address:

Mumbai City, Maharashtra

I Jayesh Parmar have purchased htc 820 desire phone from reliance kurla on 2nd dec 2014 within six months my phone display started blinking and automatically going on dot view mode, not getting charged with htc charger phone getting heated while on cal and playing games or when use internet its really irritating i so i went to kurla phoenix paragon plaza service center for repair on 3rd jul 2015 i gave my cell for repair they said till get my cell in a week's time its more than 2 weeks and still my cell not repaired they only have one answer that parts not available it in transit when it will come will repair such a pathetic service and customer service they have my cell is under warranty they should give me a new cell instead of repairing it because its cell internal fault my cell have no damage no external nor internal i don't know what kind of service htc gives and from where the parts are coming from i want replacement of my headset or a refund its really pathetic the way they are treating customers when i went to that service center so many people were there who was shouting for there headsets n they only have same answer parts not available how can they say parts not available than why the hell you guys have opened service center worst service pathetic customer service 2 weeks before i called they said in a week you will get your cell and after 2weeks i am calling and getting the same from mr, kanwaljeet that it will take more working 8 days to get the parts so if the part will not come for next six months i have to keep on calling them and wait for part to come i don't know any thing take some action i need replacement thats it coz its cell internal issue there is no such damage from my end i need my cell by today or tomorrow thts it if you people want go and sit there in kurla service center and ull understand what kind of ridiculous service htc giving not at all helpful so many people cell phones are pending just coz they dont have parts i don't know anything take part from anywhere and giv my cell in days time i want replacement and i want you guys to take some action and why the hell parts are not available do anything i want my cell phone asap i have never expected this kind of service and response from such a brand but its pathetic and ridiculous only one answer i get parts not available and its in transit i don't know form worlds which end the parts are coming really a complete i want my cell please do asap and any possible way to get replace thats it i have attached copy of bill phone details and service report below kindly check and take some serious action. kindly revert Jayesh Parmar +91 [protected]