HTC — HTC are not providing service to the device which I bought from Paytm portal.

Address:

New Delhi, Delhi

The product, HTC Desire 626G+(IMEI number [protected]) that was bought way back in June 2015 (Invoice - 45234/[protected], got malfunctioned post which the matter was immediately reported to PayTM and HTC. The product has a 1 year manufacturer warranty for phone and 6 month warranty for in the box accessories, as indicated by PayTM. .I visited the HTC Authorised Service Centre in Kamala Nagar, New Delhi where the representative informed me that my device is not covered under any warranty since the purchase was from an online shopping portal. At the time of my purchase the site showed that the device was covered under 1 year Manufacturer’s Warranty and I also enquired from the website customer care regarding the same and their response was positive. I contacted your customer support where I was informed that the products bought after 10/05/2015 through online websites weren’t covered under any warranty. Firstly this news was completely shocking and unexpected to me as the company never released any official statement regarding the changes in their warranty policy and also the fact that all the major online shopping websites are still freely selling the device claiming that it is covered under 1 year Manufacturer’s Warranty. This is completely unacceptable from HTC that they are taking no action against these online portals and giving the lame excuse that they are helpless in this case and it ain't their job to stop these websites from selling the products under false promises.