HTC — Htc desire 620g dual sim

Address:	Mumbai City, Maharashtra, 410210
Website:	WWW.HTC.COM

Dear All,

Most untrusted brand and I ever purchased, No responsibility towards customer,

I purchased the HTC Desire 620 G dual Sim online from Flip Kart on 24/7/15, as I was using it it used to always be hanged had to do factory restore almost 2 times.

Few days back by ear piece stopped working and not able to hear anything out from phone, using phone on speaker to talk mobile.

I visited company service center on 8 February 16 in Vashi, the concerned person said that rudely to me that as I purchased a mobile online they cannot do anything I have to visit the Kurla Centre for the same. and they even refuse to give basic information about it nor even they bother to hear out what was the complain also.

When I called up the call center number of HTC the person who attended the call said that as I have purchased the phone online, I have to only visit Kurla centre for the same, I asked the reason for the same their was no answer moreover when asked that why is this so the answer comers is for further details please visit HTC website as no satisfactory answer comes when asked by me where it is mentioned on website that online customers has to visit any specific center the lady had no answer and she put me on hold . After waiting for 20 mints on hold the lady replies that it is a policy, but when I had purchased no such policy was mentioned on flipkart nor on HTC site.

I checked the website still did not find any details that why Vashi centre is not able to serve and do the needful.

It is sheer waste of time that I have to travel almost for 1 hour just to get my mobile checked and also if any problem detected need to wait and Sundays they are shut. Just to avoid all these things I purchased it online, rather purchasing mobile online proves the harassment for me.

I strongly recommend that do not buy such products cheaters.

IMEI - [protected]
WARRANTY - 1 YEAR