HTC — HTC DESIRE 826 Dual Sim Touch Problem

Address:

Hyderabad, Andhra Pradesh

Hello, I had purchased HTC Desire 826 Dual Sim on 02/08/2015 through online. My mobile was working perfectly till 26th of Aug. On 26th some updates from HTC i got and updated it. After i got updated mobile was working abnormally. Next day i got furious as the touch was not working in some places especially "Back" option which is used regularly. It was embarrassing moment for me when i got struck by keep on touching for a single option. Then i had searched in internet and got to know that the same problem is faced by many others. So i went to customer service center of HTC and wanted to replace the product they just said its not possible to replace the product but they can repair it. They said to handover the device then i asked what will be my point of contact as there is no mobile with me rightnow, they simply said its your headache.I had purchased the mobile for rs.23500/- and using my 3yr old samsung mobile which i bought at that time for rs.7000/-.Now i think I had unnecessarily invested in HTC product as today after 20 days also i have not got a single call from HTC people its neither repaired nor replaced. Whenever i try to contact service center in Ameerpet[protected] the line is always busy. Customer support([protected]) is connected but they say they will give me updates after 24-48 hr time. Now i want to tell all people please don't buy any mobile without checking there problems. And take from a reputed company which is prompt in service if any occurs in future. HTC Ticket number 15IND[protected] Regards Sainath G