HTC — HTC one M7 camera pink tint problem

Address:

Kolkata, West Bengal

Hello Sir, I am using HTC One 801e (M7), its IMEI number is [protected] and my mobile number is [protected]. Its been a pleasure using this mobile and everything was perfect and is perfect expect the camera which has started misbehaving. I cannot click pictures during evening time or when i am inside a room in artificial lights. I am getting pink tint image and the screen is also getting pinkish while using the camera. Everything is blurred. I purchased this product because of HTC boasting its 4.1 megapixel camera and thats the main feature of this mobile but apart from everything only the camera is not working properly. Everything else is perfect. I had a chat with HTC representative. He told me first to restore the camera settings to default. I did that and it did not help. Then he told me to do a HARD RESET of my phone, which I did but even that did not help. He said me to go to a nearby HTC service center so I went to Kolkata HTC service center i.e TVS Electronics Ltd. They checked my camera and said its faulty and so I need to spend some INR 7-8k for the camera to get it perfect. This really disheartened me. This camera malfunction getting pink tint images is not my fault. With lot of expectation I purchased this HTC One M7. Now I searched in google about this problem and they said in other countries people get their phones replaced because its company's fault. Atleast if you cannot replace my phone, repair it. I cannot understand what to do :( . It was your flagship device and I expect some amount of responsibility from your side. Please help me so that my faith in HTC gets restored and I can further look forward to use this brand mobiles and accessories. I am attaching a picture of my problem too, so that you understand the problem better. Looking for a extremely positive response. I have always loved HTC please don't make me regret. Warm Regards, Abhilash Mohata