HTC India — Complaint about htc mobile with serial number lc49xye55682 gave for repair at krishna communications with ticket number [protected]

Address:

Dehradun, Uttarakhand, 248198

Dear sir,

I am writing today to complain about my htc mobile, with serial number – lc49xye55682 that i gave for repair on 13th june 2016 at krishna communications with ticket number “[protected]“.

I am complaining because its a months time i gave it for repair and there is no proper update on my product. I contacted the service center each time they say to contact customer care and customer care also don't give any proper update, since last 23rd june its under testing more then that no-one is aware of, how much time it will take whats the issue they are facing. Had received a call 2 weeks back saying the device is ready and you will receive in next 3-4 days but that also dint happen, not sure that was a real or fake call or they lost the mobile in between. When i call them, they keep my call on hold for long time and or just day wait for next 5-7 days. I had requested to arrange a call with the concerned team or person, but they are not doing so also just say we are escalating the case and will arrange in next 48 hrs, but never received it. They are just making false promises not updating call records in system also properly.

I am very annoyed and have wasted a lot of my time following up on this and i have not got any satisfactory reply from anyone so am writing to you. This has already caused lots of mental harassment and wasted much of my time and affected multiple personal things. Am not sure do they have product or lost it or done something else with it, am really very worried and concerned about it.

I look forward to hear from you as soon as possible to resolve this problem and help me to get my mobile back in good condition or the cost of it.

Sincerely,
Ajit kumar singh