HTC India — Device HTC 816 dual sim repairing,IMEI NO.[protected]

Address:

Alwar, Rajasthan, 301019

With refer to my email dated 02/06/2016 I wish to inform you that after several phone calls made on your toll free no.[protected], finally your agent MR.Anirbhan assured me that no money will be paid by me and the repair would be free of cost and also ask me to submit the device at htc service care centre. Hence I submitted my device on 2/7/16 at Shyam Mobile care, Hari ram Market, Bhiwadi.
On dated 29/07/16 suddenly I received an email from htc mentioning a quotation for Rs approx... 9219/-was generated and ask for a approval from my side so that device can be repaired. But neither I accepted and nor given any approval. I again contacted with Mr.Anirbhan he again assured me that he had already talked with HTC Regional Head Mr. Singh that I need not to pay for the repair cost mentioned above. He also confirmed me that they have written an email to Shaym Mobile Care also.
About approx 15 days back I got call from HTC that my device is ready for shipment .They ask me to give the shipment address .And the mobile will be deliver against cash payment at my given address .But I refused to pay money against repair and delivery as it is already conformed by HTC that I do not have to pay any amount. Even though HTC ask me that they are shipping my device to Shyam Mobile care, Hari Ram Market, Bhiwadi and I can collect by paying said money.
At last it is regretting to inform you that this is my last mail to you, after this I will have to take this issue to consumer court. Since you people have been playing with the faith and taking advantage of helplessness of a consumer from last 3 months. If I will not get any positive response within week time, I will proceed this matter in a legal way
With regards
Ashwani Grover
Mob-[protected]
[protected]@gmail.com