[Resolved] HTC India — Htc desire 626 g imei [protected], ticket number 16incw22ena000845

R I Patil

from Pune, Maharashtra

Address:	411048
Website:	htc.com

Sir,
This has reference to above complaint. Yesterday, while downloading some apps it was frequently getting switched off.

Then, whole night it was functioning smoothly. Since morning it was shutting down frequently. When we give support it form charger, then it is working some time.

I am attaching herewith video clip of it while switching off.
Tomorrow, i am going to deposit the mobile with tvse service centre, camp, pune.

Hope, you will understand my issue and give refund or replacement of it positively and on top priority.

Regards,
Rajesh patil

On 28-may-2016 6:28 pm, "patil rajesh i. (Hrm)" wrote:

Sir,
This has reference to your advise and assurance to replacement of it, if the same problems is in future. I have taken the handset.
Hope, handset will work smoothly.
Thank you for your extended co operations.
Regards,
Rajesh
Sent from my smartphone
On may 28, 2016 5:37 pm, htc wrote:

Dear patil rajesh i. (Hrm),

Thank you for contacting htc support.

We sincerely apologize for the inconvenience.

We seem to have received duplicate ticket from you, we request you to please refer the email ticket number 16incw22ena000845, as we have already addressed your concerns.

We value your time and patience.

Thank you for using htc customer service.

In case of any further query or support, please call us at[protected] or click here to chat with htc expert, monday to saturday – 9:00 am to 7:00 pm.

We are very thankful and truly appreciate your time and patience.

Sincerely,

Mahesh

Htc

From: patil rajesh i. (Hrm)
Sent: 28 may 2016 13:45
To: 'htc'
Subject: re: regarding your message (16incw22ena000845)

Dear sir/ma’am,

As you requested, i will be visiting at your service centre at about 4.45pm today only. I will call you at that time of visiting, as you suggested.

Hope, you will understand the severity of issue.

Regards,

Rajesh patil

From: htc [mailto:[protected]@htc.com]
Sent: 28 may 2016 11:32
To: patil rajesh i. (Hrm)
Subject: regarding your message (16incw22ena000845)

Dear patil rajesh,

Thank you for contacting htc support.

As per your email, we understand that you want refund for your htc desire 626.

Sorry to know about this and regret the inconvenience caused to you.

We checked the system and see that each time the service centre has reloaded the software in the phone and haven't conducted any repairs on your phone.

In order to understand your case effectively, we would request you to visit the service center and can give us a call on the toll free number from service center itself, so the available executive online can speak with the service center and assist you accordingly.

Be assured that we will put our best efforts in resolving the case efficiently.

We value your time and patience.

Thank you for using htc customer service.

In case of any further query or support, please call us at[protected] or click here to chat with htc expert, monday to saturday – 9:00 am to 7:00 pm.

We are very thankful and truly appreciate your time and patience.

Sincerely,

Kunjan

Htc

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Jun 2, 2016

Complaint marked as Resolved

TVSE, Camp, Pune, has given handset on 28th May'16, said that it has been repaired and there is no issue with device. On 30th the same handset deposited with above service center due to same problem. I am very much unhappy with Company''s services and service of service center. Request you to give the refund or replacement of it with new device.

HTC India customer support has been notified about the posted complaint.

May 26, 2016

Updated by R I Patil 26th may’2016

The customer care
Htc,
Pune

Ref:- service compliant report rinq 5 s[protected]
Sub:- defective handset htc desire 626 g (Imei [protected])

Sir,

This has reference to above cited subject, i have purchased htc desire 626 g handset from m/s vijay sales, solapur road, hadapsar, pune-28, on 6th march’2016.

I regret to inform you that, within two months i. E. From may’16 the handset is getting shut down frequently. I immediately approached to your service centre which is located at camp, near victory theatre i. E. Tvse in pune. It was deposited in your service centre for 4 times within 20 days for repairing purpose.

Recently, on 19th may’16, i have received mobile after repairing from your service centre. The same problem is showing within 2 days. Hence i am very much fed up due to your defective handset. I can not rely on your htc handset.

I regret to inform you that, because of mentally harassments due to your defective handset and service of your authorized service centre, i don’t want to continue with your company’s handset, i am going for another company’s handset instead of htc.

Hence, i request herewith to give my money refund on top priority. I am not interested and satisfied with htc handsets and service centre also. Hope, you will understand my genuine complaint and revert back.

This is for your information & needful at the earliest.

Regards,

Rajesh patil
Manager - hrd,
(B.com, dll, llb)
(M[protected]

May 27, 2016

Updated by R I Patil Dear Sir,

This has reference to earlier complaint No. 16 INCW22ENA000610. Yesterday, I have deposited the handset along with all accessory of it, with TVSE, Camp, Near Victory Theatre, Pune. Today, I have got the message that, ” the handset is ready and we have tested it and there is no fault, it is ok, now you can collect it”

So, let me know, Is it written guaranty that, It will not shut down in future? If so, I will collect it. Otherwise I don’t interested to collect it. I will go for legal action against the Company and will make the party to Service Centre and distributor also.

Request all of you to go through attached complaint and service report

This is for your information and please give me feedback on this mail only.

Regards,

Rajesh Patil
(M[protected]

PS:- Enclosed service reports - 4 Nos. & Complaint which is submitted to TVSE, Camp, Pune.