HTC India — HTC handset

Address:Dehradun, Uttarakhand, 248001
Website:www.htc.com/in

I am a consumer who buyed a htc 816 dual sim handset on oct 2014 with imei number [protected] in which screen resolution issue came on oct 24 2015 for which i submit my handset to the company collection point dehradun krishna communication which is resolved but the new issue occur due to repairing of overheating of handset which is not resolved due to which i suffer for atleast three month and after a long fight company replaced the handset but not given the warranty of the replaced handset now i am facing the technical problem with that handset network error it is not detecting the sim properly showing and error sim card not detected.
When i went to the company collection point krishna communication as they do not have the service centre in dehradun uttarakhand they are charging for collecting the handset and will send to the service centre gurgaon haryana for repairing which will chargeable as per them as well customer care beacause the handset is not under warranty.
Now my issue is when the company replaced my old handset with new handset on january 2016 there should be a new warranty period for the replaced handset, but as per customer care who are not giving a proper response and not ready to listen my problem saying that company do not provide the warranty on replaced handset which is really a shocking policy for me else for all, if handset was replaced there should be some warranty period.
Company already harassed me in past where i am without handset almost three months.
Kindly look into my case and suggest what we can do in this case where company is not ready listen my issue as well as not ready to provide in written for that they will not give the warranty on replaced handset.
I am facing a so much problem with that handset.
Waiting for a kind reply with positive result
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