HTC India — Htc india complaint

Address:

Ludhiana, Punjab, 141001

Dear sir/mam,

This is in reference with htc desire 820s 16gb. I had deposited my phone with one of the service center at ludhiana (Punjab) named tvs electronics ltd on the request of mr. Gaurav and mr. Umang from the escalation team - htc india. But instead of finding any solution i have been humiliated even more. I was informed by mr gaurav that motherboard of phone has been replaced with new one as there were problems of hanging of phone, auto close down of apps, burning spot on screen, poor battery back up and overheating of phone but to my surprise when i reached service center for collecting my phone i was informed that no motherboard has been replaced and only lcd has been replaced. Still i have to collect my phone as i had no other option and the phone continued to gave me same problems except that burning spot.

So i decided to again deposit the phone with same service center on the request of mr gaurav but now the htc team says there is no problem in phone and i suspect the reason for this is taht the warranty of phone will be expired on 20th of this month and may be they are waiting for that. I am a company secretary and an advocate and still i have to face this kind of humiliation. Many of my friends and family members are using devices of htc but i am sorry to say if we customers are treated like this by the company then we will surely shift to some other brand and will never ever suggest anyone to get associated with htc. These practices are highly non ethical on part of company and is a violation of consumer rights.

Still have faith in senior management to find me a solution so that i am not left to find it by other means. Hoping for a quick and appropriate action.

Thanks!

Paramvir
[protected]@gmail.com